Salesforce

Salesforce

Salesforce Service Cloud can transform customer service

A complete service management platform, Salesforce Service Cloud enables businesses to collaborate with clients and partners to deliver expert services.

By providing top-notch Cloud functionality, thorough customer profile views, and top-notch customization, our Salesforce Service Cloud setup services assist you in increasing client loyalty. Texplorers gives you the tools you need to provide excellent customer service and satisfy your clients’ needs. Our Salesforce Service Cloud enables you to bring transparency and expertise to customer service by connecting your full-service staff.

Our Salesforce services

To support your CRM strategy with the proper software solution, Texplorers offers a complete set of expert Salesforce services.

Salesforce Consulting

Count on our knowledgeable consultants to address your unique CRM concerns, such as poor departmental alignment, low sales productivity, and poor CRM performance. To maximize Salesforce's potential, our specialists will train your staff.

Salesforce Implementation

For you to receive a trustworthy solution, our staff is prepared to integrate Salesforce. We work on the solution that will effectively handle your business needs, from implementation advice to after-launch support.

Salesforce Customization

Obtain a solution created to meet the needs of your business and sector. Access all capabilities of the Salesforce platform with fine-tuned modules for sales and marketing automation, lead and opportunity management, performance management, reporting and more.

Salesforce Application Development

Obtain a custom Salesforce application to improve your sales, marketing, and customer service processes, or an AppExchange app to make money off of it, or an app to integrate your software product with Salesforce.

Salesforce migration

On-premises or cloud-hosted legacy systems can be safely migrated to Salesforce. All client data will be transferred securely with the aid of our staff, who will also aim to reduce downtime and hasten user acceptance.

Salesforce integration

Connect Salesforce to other business applications that are hosted on-premises or in the cloud to ensure seamless information flow between departments and complete customer data consistency. We are ready to take up complex projects relating to Salesforce integration with ERP, CRM, accounting, marketing automation, and other systems.

Did you know?

Salesforce acquires Acumen Solutions: In early 2022, Salesforce announced that it had acquired Acumen Solutions, a leading provider of digital transformation services. This acquisition is expected to strengthen Salesforce's professional services offerings and expand its customer base.
Salesforce introduces new AI-powered features: In 2022, Salesforce continued to invest in AI-powered features for its CRM platform. Some of the new features include predictive lead scoring, intelligent forecasting, and automated customer service chatbots.
Salesforce partners with Google Cloud: In mid-2022, Salesforce announced a new partnership with Google Cloud. The partnership aims to help organizations improve their digital transformation initiatives by leveraging the capabilities of both platforms.
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Salesforce service benefits to the organization

Salesforce offers businesses higher customer satisfaction, increased agent efficiency, better insights, seamless integration, mobile access, customization, and scalability for their customer service procedures.

Enhanced Agent Productivity

Agents can swiftly handle cases with Salesforce because they have access to a comprehensive perspective of client interactions, which decreases response times and boosts productivity.

Better Insights

Salesforce offers enterprises useful insights into consumer behavior and preferences, enabling them to make wise business decisions and enhance customer service procedures.

Seamless Integration

Salesforce connects seamlessly with other Salesforce products, including Sales Cloud and Marketing Cloud, to give users a complete picture of all interactions with customers throughout the whole customer experience.

Customization and Scalability

Salesforce’s high degree of adaptability enables businesses to customize their customer care procedures to meet their unique requirements. Additionally, it is scalable, making it simple for businesses to add or delete users as needed.

Consider Texplorers as your reliable technology partner

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